Aviation Glossary - Crew Resource Management

Crew Resource Management

Crew Resource Management (CRM) - formerly known as Cockpit Resource Management, in multiperson crew configurations, is the effective use of all personnel and material assets available to a flight crew. CRM emphasizes good communication and other interpersonal relationship skills.

source: FAA Aeronautical Decision Making (AC 60-22)

Cockpit Resource Management (CRM) / Crew Resource Management: Techniques designed to reduce pilot errors and manage errors that do occur utilizing cockpit human resources. The assumption is that errors are going to happen in a complex system with error-prone humans.

source: FAA Airplane Flying Handbook (FAA-H-8083-3A)

Crew Resource Management (CRM): The application of team management concepts in the flight deck environment. It was initially known as cockpit resource management, but as CRM programs evolved to include cabin crews, maintenance personnel and others, the phrase “crew resource management” has been adopted. This includes single pilots, as in most general aviation aircraft. Pilots of small aircraft, as well as crews of larger aircraft, must make effective use of all available resources; human resources, hardware, and information. A current definition includes all groups routinely working with the cockpit crew who are involved in decisions required to operate a flight safely. These groups include, but are not limited to: pilots, dispatchers, cabin crewmembers, maintenance personnel, and air traffic controllers. CRM is one way of addressing the challenge of optimizing the human/machine interface and accompanying interpersonal activities.

source: FAA Aviation Instructor's Handbook (FAA-H-8083-9A)

Crew Resource Management (CRM): The effective use of all available resources—human, hardware, and information.

source: FAA Pilot's Handbook of Aeronautical Knowledge (FAA-H-8083-25A)

Crew resource management (CRM): The application of team management concepts in the flight deck environment. It was initially known as cockpit resource management, but as CRM programs evolved to include cabin crews, maintenance personnel, and others, the phrase “crew resource management” was adopted. This includes single pilots, as in most general aviation aircraft. Pilots of small aircraft, as well as crews of larger aircraft, must make effective use of all available resources: human, hardware, and information. A current definition includes all groups routinely working with the flight crew who are involved in decisions required to operate a flight safely. These groups include, but are not limited to pilots, dispatchers, cabin crewmembers, maintenance personnel, and air traffic controllers. CRM is one way of addressing the challenge of optimizing the human/machine interface and accompanying interpersonal activities.

source: FAA Risk Management Handbook (FAA-H-8083-2)

Crew resource management (CRM): The application of team management concepts in the flight deck environment, including single pilots of general aviation aircraft. Pilots of small aircraft, as well as crews of larger aircraft, must make effective use of all available resources: human resources, hardware, and information. Human resource groups include but are not limited to pilots, dispatchers, cabin crewmembers, maintenance personnel, and air traffic controllers.

source: FAA Weight Shift Control Handbook (FAA-H-8083-5)

CRM: a branch of human factors which analyses the ways in which team work and good communication can reduce the effects of human error. CRM training has become part of mainstream pilot training. See James Reason’s seminal works in this field: Human Error (1990) and Managing the risks of organisational accidents (1997)

source: ICAO English Pro Aviation Glossary