Dauntless support

You may have purchased a different product

Compare the product name on your receipt with the name shown in the software you want to use. Different products, platforms, and audio editions may require separate purchases.

Our purchase policy

Our software and digital products are sold on a nonrefundable, nonexchangeable basis, as described during checkout. Most products offer a trial so that you can check their suitability before purchasing. Receiving or using an Activation Code* does not make a purchase eligible for return or exchange.

Example of a product-selection notice shown during checkout

If the product supplied differs from the order

If you believe a checkout error caused the system to show one product but supply another, contact our helpdesk with the receipt and details showing what happened. If you demonstrate such an error in our system, our stated remedy is to refund the purchase and allow you to keep both products.

If the receipt and Activation Code* match the product ordered, the purchase remains subject to the original terms. You can download and use that product even if it is not yet installed on your PC. Purchasing a different product requires a separate order.

Choose the topic below that best matches the help you need.

Back to the previous page Install the product I purchased Read about digital-product returns How the purchase policy is applied Share feedback about my experience Discuss a payment or order concern Contact the helpdesk

* An Activation Code may also be called an Unlock Key, Unlock Keycode, Unlock Code, Keycode, Registration Code, License Key, or Serial Number. The label in your purchase email or software may vary.