Basic sync works, but Full sync fails

Full sync involves substantial data transfer and processing. A device, connection, or temporary service problem can allow Basic sync to work while Full sync fails.

Check the device and connection

• Use the latest available Safelog app and complete any pending non-beta operating-system updates, then restart the device.
• Use a reliable connection. Try another internet connection or device, and pause other large downloads or streaming while testing.
• Check that the device has enough free storage for temporary sync files.
• Check Low Data, Low Bandwidth, Low Power, and power-saving settings. Keep Safelog in the foreground and keep the device awake during the test.
• Check whether a firewall, VPN, security suite, or managed-network restriction is affecting the connection. Ask your administrator for help where applicable.

If the problem continues

Try again later, including on another day, to check for temporary service or network problems. A sync normally finishes within 15 minutes; if it takes much longer, restart and work through the checks above.

Reinstalling the app is another troubleshooting step, but uninstalling can remove unsynced data. Confirm that important data is saved or synced before removing it. If you are unsure, contact the helpdesk first. Then restart and reinstall the current app from the appropriate official source.

Other ways to continue

If Full sync remains unavailable on this device, try another device or use SafelogWeb.com for the features available there. Basic sync may meet your immediate needs, although its size can increase after large database or aircraft updates. Older or lower-powered devices may struggle with larger transfers.