Are you trying to set up Dauntless as an approved vendor within your company, school, government agency, or other organization?
In most cases, the vendor your organization actually needs to set up is FastSpring, not Dauntless.
FastSpring is our merchant of record. This means that although you are purchasing Dauntless products, licenses, or subscriptions, the actual commercial transaction is processed by FastSpring.
We use FastSpring, as do many other software companies, because they handle payment processing, invoicing, taxes, and related administrative matters for us. This allows us to concentrate on developing and supporting our products.
Because FastSpring is a large and established payment company, there is also a reasonable chance that your organization already has them in its vendor system. It may be worth checking before beginning a new-vendor setup.
If FastSpring is not already an approved vendor, here is the simplest way to proceed:
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Start with FastSpring's Vendor Onboarding Fact Sheet.
This document contains much of the information that procurement or accounts-payable departments typically need, including company details, tax information, and legal classifications.
View the FastSpring Vendor Onboarding Fact Sheet
If this particular link is ever out of date, search the web for "FastSpring Vendor Onboarding Fact Sheet" to find the current version.
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If your organization needs FastSpring's W-9:
View FastSpring's W-9 Form
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If possible, use the information in those documents to complete your own organization's vendor-onboarding paperwork.
For many organizations, this is the quickest and easiest route and avoids waiting for FastSpring to complete a separate form.
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If your organization specifically requires FastSpring to complete its own vendor form, or you need information that is not in the documents above, contact FastSpring directly.
Contact FastSpring
When contacting FastSpring, it helps to give them a little context.
Please explain that your organization wishes to purchase products from Dauntless and needs to establish FastSpring as an approved vendor.
We suggest including the following information in your message:
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Your name and the name of your company, school, agency, or organization.
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A short explanation that you need to set up FastSpring as a vendor in your internal procurement system.
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A clear description of whatever documents, forms, signatures, or other information you need from them.
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Tell them that the products you wish to purchase are from DAUNTLESS. DAUNTLESS is our vendor ID within the FastSpring system.
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If you already have a FastSpring quote, include the quote reference number or ID.
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If your organization has special tax or VAT requirements, such as a legal exemption from sales tax, mention that as well.
It may be helpful to generate a quote before contacting FastSpring.
You can generally do this by going through the normal checkout process for the Dauntless products you wish to purchase and selecting Quote as the payment method where that option is available.
You do not necessarily have to purchase exactly what appears on that initial quote. Its main value during vendor setup is that it gives FastSpring a transaction reference and makes it easier for them to identify the relationship between your organization, FastSpring, and Dauntless.
If you contact FastSpring, include your quote reference number whenever possible.
This can make it considerably easier for their staff to understand what you are trying to purchase and which Dauntless account or product line is involved.
If you cannot reach the appropriate FastSpring department through their normal contact system:
As a secondary option, you may also try:
[email protected]
We suggest using this only after first trying FastSpring's normal contact process. This address has been useful in the past, but we cannot guarantee how actively it is monitored at any particular time.
In most cases, the process is straightforward:
Check whether FastSpring is already an approved vendor, use their onboarding fact sheet and W-9 to complete your internal paperwork, and contact FastSpring directly only if your organization needs something additional from them.
If you encounter a problem after trying the steps above, please contact us and we will do our best to help point you in the right direction.
Thank you for your patience with the vendor-approval process.
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