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B2B Purchase Questions: methods, purchase orders, tax, etc.
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- What payment methods do you accept?
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We use FastSpring, a large and well-regarded merchant-of-record, to process orders. They accept credit/debit cards, wire transfers, purchase orders, and more on our behalf.
The checkout page shows the options available for your location and order size; EU and North American customers usually see the most choices.
Orders are delivered instantly for credit and debit card purchases. For other payment methods other than purchase order, orders are delivered
once payment is received and processed. For purchase orders, see the next question.
- Paying by Purchase Order?
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Yes. we generally gladly accept purchase orders from stable companies and educational institutions, at our discretion. We do not
accept purchase orders from individuals. To pay by purchase order, select "Invoice" at checkout.
All purchase orders are manually reviewed by our team - usually this takes no more than one business day and you can contact us via our helpdesk
to expedite this if needed. Once you have submitted your PO/invoice request and we have accepted it, the contract will have been made and your company/organization
will now have a firm obligation to pay for the codes received. Unless otherwise discussed, you will receive your purchased activation codes / digital items
immediately once your purchase order has been accepted, even before payment has been submitted. The full terms of sale are available during the checkout
process, but generally are NET30 or NET60. We kindly request (but do not insist) that purchase orders only be used for relatively large orders and that small
orders be placed via credit/debit card if possible.
- W-9 form?
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We’re a U.S. company. However, another US company, FastSpring, securely processes and fulfills our digital orders.
If you need a W-9:
- Use FastSpring’s W-9 form
- Here is additional legal, tax, and organizational info about FastSpring that you may need
- If you need further help, you can contact FastSpring.
- Please also see the question below about setting up FastSpring as an "approved vendor" at your organization.
- Need a purchase quotation?
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Start a bulk or site-license checkout and proceed to the pricing stage; you’ll usually see a “Quote” button to generate a formal quote in your currency (taxes/discounts included).
Prices can change without notice, so quotes aren’t guaranteed. Planning a large order and need a hold? Contact us and we’ll work with you.
- Setting up Dauntless as an “Approved Vendor”?
- We use FastSpring, a trusted eCommerce merchant-of-record, to process orders for us, so your order will technically be from FastSpring, not from Dauntless. Because FastSpring is well known and used by many companies, it could be that your organization may already has them listed as an approved vendor.
If not, please use this fact sheet to onboard FastSpring as a vendor or to help you fill out your company's vendor onboarding form. Please try that first. Or, click here for other resources and ideas to help you get FastSpring set up an approved vendor at your organization,
- Sales tax / VAT questions (exemptions & refunds)
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Need a W-9? See the links above.
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If you are exempt by law from paying sales tax or if you have paid tax/vat for which you are not liable for or by law cannot pay, please read this entire message as there is guidance for you
in the box at bottom. TLDR-click here. |
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Orders are processed for us by a well known third-party merchant services company, FastSpring. They act as our payment processor and merchant partner (the "merchant of record"). They do great work in taking
payment in various forms, fulfilling digital orders promptly, and keeping transactions safe and secure for all of us. We (the pilots and programmers of Dauntless) don't
actually see customer credit card numbers or other financial data connected to order and technically your purchase is from them, not from Dauntless.
This works out well, since it allows us to concentrate our efforts on doing what we do best - making great apps and aviation products.
Our merchant partner processes payments for thousands of online merchants, including some larger ones such as Symantec.
Because of their size and scope, Our merchant partner has a number of US States and a few European countries. They collect tax/vat only in those locations where their physical presence or other laws require it.
Nobody obviously has any motivation to charge you sales tax other than to comply with law, and they structure their businesses to the extent possible to minimize this burden for themselves and our mutual customers.
However, FastSpring must comply with tax rules where required by law. This is why you may see sales tax applied to your order.
You might not be liable for sales tax if you are able to pay with certain payment methods or from certain locations.
For example, you might legally avoid paying tax/vat if you purchase using methods from a state or country where FastSpring is not currently obligated to collect sales tax.
Due to pressures from various tax authorities, it may not always be sufficient to simply have even a legitimate billing address outside of the domain in which you are being taxed.
Some countries and regions compel our merchant partners are compelled to collect VAT or Tax even based on things such as IP address. Again, this is totally outside of our hands -
please contact the merchant partners involved directly in this. It brings us no joy that you are taxed and of course we wish you weren't as it only increases your net costs.
Where it is safe and legal to do so (the specifics likely vary country to country) you might be able to avoid this issue in some cases by using a 'remote access' system or VPN of some sort of make it
appear that you are in a country other than you are currently in. We do not encourage the use of such systems where it is not lawful to do so, but in places where it is this may be an option for you.
If you are exempt from paying sales tax, there is an option oh the checkout page to provide your VAT / other qualifying information. If this is not sufficient, please CONTACT THE FASTSPRING TAX/VAT TEAM who can provide you with the necessary guidance.
- How quickly will you receive your products?
- Fast! Card payments are usually fulfilled ("you'll get your activation keycodes") immediately. Most purchase orders are, at our discretion, "fulfilled upon acceptance", which means
that you'll get your keycodes as soon as we approve your PO request, which is usually within one business day and normally BEFORE you pay. That said, we "fulfill upon acceptance" PO orders for existing customers in good standing and for known/established larger clients. However, in some cases, orders for smaller and/or new clients may be "fulfilled upon payment", which means that your keycodes will be delivered electronically once payment is received. In all cases, submission of a PO request represents your firm commitment to pay for the ordered products.
If you've submitted a PO request, you can check its status at the FastSpring support portal.
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