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Lost / Not Working / Never Received Activation code
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Only our Microsoft Windows PC-software titles use. activation (unlock) codes. Apps purchased for iOS, Android, and Mac do not require or use unlock codes.
To solve your issue, please check out our Unlock Help Wizard. It really works well and can provide fast, accurate help for you. It even has links to our automated activation keycode recovery mechanism.
Click here to visit the Unlock Help Wizard
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Trouble logging into or syncing with the Safelog eLogbook System? You can recover or update your Safelog password by going to
www.SafelogWeb.com and clicking the password reminder link (near the login info box there. You can also get a link
to reset your Safelog password via this lost code wizard: if you do, be sure to look through that email carefully as that email may contain quite a bit of information, especially
if you have several products with us. Finally, if you're 100% sure your username and pw are correct and it's still not logging in or syncing, it's either a temporary issue with our
systems (unlikely, but not impossible) or, more likely you have some security issue on your browser or device or your ISP is having DNS or other issues. First, try logging
in again, this time with your browser in a new Incognito/Private Browsing window. If that doesn't solve it, try experimenting with your
security settings (VPN? Firewall? Allow Cookies?), clearing cookies/cache, rebooting your device, making sure your device's operating system is up to date, trying another internet connection, try
another browser, etc. Click here for more detailed help with Safelog login or sync issues.
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Mistyped your own email address when you placed the order? ■ Need a copy of your receipt/invoice? ■ Not sure what you ordered? ■ Order Lookup? ■ See/Modify Subscriptions?
Our apps are sold on a number of platforms and through a number of merchant services. You can resolve all the sorts of issues listed above and many more usually quickly and easily through the customer support website of the merchant service through which you purchased.
Find Your Order:
- For all orders placed via our website since November 2024: Visit the FastSpring customer support portal
- For orders placed via our website before November 2024: Digital River Shopper Support or FindMyOrder.com
- For orders placed via the Apple Mac, Apple iOS, Amazon, Google Play, or any other third party, please contact the third party customer service.
- Purchased via PayPal? Your order confirmation may have gone to your primary PayPal email address.
Additional Resources:
- Technically each of the resellers, not us, is who sells you the apps. So, only they can provide you with an invoice/receipt/etc.
- You may be able to look up your orders(s) via credit card or other means if you mistyped or no longer have access to your original email address
- We at Dauntless generally have zero access to things such as your payment card info. For some shops, such as the Apple ones, we can't even see individual orders.
- If you haven't already, you can also try our Unlock Help Wizard which can help recover already registered / activated products that our website knows about.
- Dauntless Support Helpdesk (please use this only after you've tried all of the above).
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