However, in most cases, the problem stems from security settings on your PC. Specifically, you have not given this program permission to use the Internet. You need to go into your firewall / security settings to allow this. This problem is particularly acute for people who have newer PCs / operating systems. The FAQ document at our helpdesk may be provide some guidance for this, but in general because there are so many possible security programs out there, we canft know each one, so you may have to figure this out by yourself.

Note: searching in this helpdesk under 'vista' may help you find some solutions to your security settings issue.